| BOOKSTORES
You
may order stand-alone student remotes just as you would
any other MPS (formerly VHPS) product. The standard
student remote ISBN is 0-7167-7939-0.
Please
submit all 
orders via:
c/o MPS Virginia
16365 James Madison Highway
Gordonsville, VA 22942-8501
SAN#6315011
Phone/Fax
Bookstore Orders:
Toll-Free Phone Orders: (888) 330-8477
Toll-Free Fax Orders: (800) 672-2054
Electronic Orders: orders@mpsvirginia.com
PUBNET at 631-5011
EDI at ID# T246
Terms
of Service
Claims
We
require claims of any nature––shortages,
damages, incorrect titles, tracers, etc.--to be placed
within 60 days from the actual billing date shown on
the invoice. Claims after this date will be denied.
Deductions
All deductions in payments
should reference actual credit memo number and be accompanied
by a complete explanation, which will allow us to resolve
the deduction in a timely manner.
Returns
Policy
We do not charge any restocking
fees or limit your returns in any way. The
terms of service match the MPS standard terms of service
and provide you with a great deal of flexibility in
managing your
inventory.
Conditions
for Credit/Returns
Clicker
remotes must be in unopened, saleable condition and
returned no earlier than 180 days from invoice billing
date but no later than 20 months, unless otherwise authorized.
Materials not eligible for credit will be returned to
sender via UPS. Cost of postage will be deducted from
credit memo or billed separately in the event of no
credit due. Returns on materials which have been “out
of print” for more than one year are not eligible
for credit and will not be returned.
Credit
memos should be used within one year from date of issuance.
Processing
Returns :
All
returns must be prepaid. No prior authorization required.
If returned collect, shipments will be refused, unless
prior authorization is granted.
Shipping
Address for Returns:
Warehouse/Returns
Department
MPS Virginia
16365 James Madison Highway
Gordonsville, VA 22942
Shipping
Requisites:
Enclose packing slip with shipment, giving:
Invoice
number
Your account number
Date of purchase
Reason for return
Detailed list of contents-including quantity, ISBN and
title
Crediting of returns without
this information will be delayed
Defective
remotes
Worried
about defective remotes? We will replace or credit you
for any defective clickers that you return to us, assuming
you will verify student proof of purchase upon their
return of a reportedly defective remote. Returns of
defective remotes are processed differently than our
standard returns. For detailed information and directions,
please contact us at sales@iclicker.com.
Please note that we have a .001% defective return rate;
our system is recognized as one of the most reliable/durable
(if not the most reliable/durable) system on the market.
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